Contact and Request a Quote
Tell Us About
Your Project
Contact Lumelle to request a quotation, discuss a custom project or ask about samples. Share the products you need, estimated quantities, destination country and any design references. If you have already selected items from our range, include the model numbers so we can discuss the right specifications and prepare the next steps.
Your contact
Kitty
Enquiries and quotations
Write in English or Chinese. Please include model numbers, quantities and any customization details so the first reply can be a useful one.
What to include
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01
Request a Product Quotation
Select a product category and include your required quantity. Add model numbers, sizes and packaging requirements where available so we can review your request.
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02
Discuss Samples or Customization
Tell us whether you need a standard sample or a customized version. Attach your logo or reference images and describe the changes you would like to explore.
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03
Order and Payment Terms
The stated MOQ is 1,000 pieces and the usual order lead time is 40–45 days. Orders below US$3,000 require full payment in advance. For orders from US$3,000 to US$50,000, the terms are a 30% deposit and 70% balance before shipment. For larger orders, deferred payment may be discussed separately and is subject to agreement.
Prefer to ask a question first? The Ask AI button at the bottom right of every page answers on products and process at any hour.
Frequently Asked Questions
What information do you need for a quote?
Please provide the product category or model number, quantity and destination country. Include your preferred specifications, packaging and customization details if available.
What is your minimum order quantity?
Our stated minimum order quantity is 1,000 pieces. Please share the products and quantities you need so we can confirm how this applies to your selection.
Are samples available?
Standard samples are free of charge. Customized samples incur a fee. Please contact us to confirm sample availability, preparation time and shipping costs.
How long does sampling take?
Sample preparation time depends on the selected product and whether customization is needed. Please send the sample requirements so we can confirm the schedule.
What is the lead time?
Our usual order lead time is 40–45 days. We will confirm the schedule, its starting point and shipping arrangements in your quotation.
What are your payment terms?
Orders below US$3,000 require 100% advance payment. Orders from US$3,000 to US$50,000 require a 30% deposit, with the remaining 70% paid before shipment. Terms for larger orders are discussed individually; deferred payment is not automatic.
Which payment methods can I use?
Please ask us to confirm the available payment method for your order. The payment instructions and agreed terms will be provided with the order documentation.
Does the 40–45 day lead time include shipping?
Please ask us to confirm the lead time scope and starting point for your order. Transport time and the expected arrival date depend on the shipping arrangement and destination.